FAQs

How long will it take to get my order?

Our goal is to ship orders placed by 1pm GMT the same day, however most orders ship in 1 to 4 days. All of our products are truly handmade in very small batches; we do not stockpile our products. This ensures the freshest, highest quality, and most consistent sauces and rubs available. Occasionally we get a little backed up, but we have been working hard and taking steps to keep any delays minimal without sacrificing quality or our commitment to producing handmade, small batch, and truly artisan products.

Do you use any MSG in your rubs?

Never. Absolutely no MSG. As a matter of fact, there are no fillers, no anti-caking agents, no micro crystalline cellulose, no preservatives, nothing artificial whatsoever. We only use the finest and freshest all natural spices and herbs.

Are you products Gluten or Dairy Free?

Yes they are and they are also vegetarian,and most are vegan. But in some of the sauces we use Honey so not all our sauces are vegan. To se a list of all our certified Gluten-Free products Click here.

My rub has arrived and it's lumpy- is this normal?

Yes, this is perfectly normal and it occurs because we don't use chemicals or additives to prevent clumping. The moisture in the air, and the molasses content of our sugar will cause clumping.

How much rub should I buy? (Related Question: How much rub should I use?)

Like many things in life, the real answer is “it depends”…

We generally recommend that you use approximately 1 large tablespoon per Kilo of meat. However, it really does depend on several things.... how hot you like it, how strong you want the taste, what kind of meat (fish, veg etc) that you are using. If you are cooking a chicken breast (for example) a teaspoon of rub should do nicely for an even coating that isn't too thick. But you can use more or less as you prefer.

If it is the first time trying the rub, the golden rule is to remember that you can always add more but you can't take it away!